Frequently Asked Questions (FAQs)
About Us & Product
What is LumiCanvas™?
LumiCanvas™ is a unique blend of art and light. Our products are LED framed paintings with adjustable mood lighting, available in a variety of styles and two sizes, to suit your taste and space. To learn more about us, please visit About Us page.
How does the LumiCanvas™ work?
LumiCanvas™ comes with built-in adjustable LED lighting, allowing you to set the mood with four different modes: Off, Morning Light, Daylight, and Evening Light. Just hang it up, plug it in, and use the included remote to control the lighting.
What makes LumiCanvas™ different from other wall art?
LumiCanvas™ stands apart with its innovative fusion of art and LED technology. Our pieces aren't just beautiful—they're interactive and customizable to your mood or the time of day. The integrated LED lights can transform any space, making your LumiCanvas™ a unique and dynamic addition to your décor.
Do I need any special equipment to install my LumiCanvas™?
No, every LumiCanvas™ is ready to hang right out of the box. We provide everything you need for a hassle-free setup, including a remote to adjust the LED settings. All you need is a spot on your wall and a nearby power outlet.
Can I leave my LumiCanvas™ on all the time?
Yes, the LED lights in our LumiCanvas™ are designed for long-lasting use. However, to conserve energy and extend the life of the LEDs, we recommend turning off your LumiCanvas™ when it's not in use or leaving the house.
Is the LumiCanvas™ safe to use?
Absolutely. Safety is a top priority for us. LumiCanvas™ is designed with low-voltage LED lights that are safe and energy-efficient. The lights produce minimal heat, making the product safe to touch, even when it has been on for a while.
Can I customize my LumiCanvas™?
At this time, we offer a variety of pre-designed styles for our LumiCanvas™ products. While we don't offer customization options, our range of styles ensures that there's a perfect LumiCanvas™ for every taste and every space.
How can I get in touch if I have more questions?
We're always here to help! You can contact our customer service team via the contact form on our website, or send us an email at support@lumicanvas.art. We aim to respond to all inquiries within 24 hours.
Shipping & Returns
How long does shipping take?
Shipping times vary depending on your location. However, we aim to have all orders processed and shipped within 1-3 business days. From there, deliveries typically take 7-12 business days.
How can I track my order?
Once your order is shipped, you'll receive a confirmation email with a tracking number. You can use this number to track your order on our website or through the shipping carrier's website.
Do you ship internationally?
Yes, we're pleased to offer international shipping to most locations worldwide. Please note that delivery times may vary depending on the destination.
Can I change or cancel my order once it's been placed?
We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
What if my LumiCanvas™ arrives damaged?
While we take a lot of care in packaging our products for safe delivery, if your LumiCanvas™ arrives damaged, please contact our customer service team immediately. We'll work with you to resolve the issue as quickly as possible.
What is your return policy?
We stand by the quality of our products. If for any reason you're not satisfied with your purchase, we accept returns within 30 days of receipt. The product must be returned in its original packaging and in the same condition in which it was received. Please contact our customer service team for more information on initiating a return.